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Terms and Conditions

TERMS & CONDITIONS

This page contains Keren Kopal terms & conditions. Please read these terms & conditions carefully before ordering any Keren Kopal product. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions and the information below.

The price applicable is that set at the date on which you place your order.

Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.

Please note that local charges may occur.

RETURN/EXCHANGE POLICY

ALL ORDERS: You are entitled to an exchange or refund within 21 days of your delivery date. The product must be returned in new condition and in original packaging. In the case of a refund, neither the original shipping cost nor the return shipping cost will be reimbursed. Refunds are issued once item is received by Keren Kopal. Keren Kopal is not responsible for lost packages by your carrier.

TO INITIATE A RETURN/EXCHANGE: Email sales@kerenkopal.com with subject titled "Return" or "Exchange" and include your name and order number in the email body. Order number can be found in your initial email receipt. We'll email you back within one business day with further instructions.

PERSONAL INFORMATION

All personal information you provide will be handled by Keren Kopal as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you and to provide offers. The information you provide is only available to Keren Kopal and will not be shared with third parties. You have the right to inspect the information held about you. All transactions are secure and encrypted.


PAYMENT

All products remain property of Keren Kopal until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.

Credit card information is handled over SSL encryption. Keren Kopal holds the right to take legal action for non-payment customers of any kind and report said actions to necessary partners. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

SHIPPING

Keren Kopal guarantees the delivery of any order.

Keren Kopal is not responsible for lost packages due to mistyped addresses.

Keren Kopal cannot guarantee shipping times due to delays with customs, holidays or natural events.

Allow 1-2 business days for your order to be processed and shipped from our facility (3-5 days during sales and product launches) unless your shipping option guarantees same-day shipping.

Orders made late Thursday Evening and Friday are normally shipped out the following Monday.

English
English